St Mary’s Surgery will be using online consultations and telephone triage

As a result of heightened concerns around COVID-19, St Mary’s Surgery will be using online consultations and telephone triage to support infection control and protect patients and staff.

Some practices routinely manage their demand in this way already. What this means is that all appointments will initially be a phone call with a clinician who will then arrange an appointment if it is clinically appropriate to see you. This will allow us to provide a high level of care to those patients who need clinical input in a more time efficient way. Therefore going forward all appointments will be telephone consultations, if the GP feels it is absolutely necessary then they will offer a specific time to attend the Surgery.

To manage the increased number of patient contacts, we may also need to reschedule some routine appointments that are not time critical. This will be discussed with you if appropriate.

Thank you for your support at a time we are dealing with an ever changing environment.