DEPUTY RECEPTION MANGER Applicants need to have at least 2yrs experience within Primary Care.
REPORTS TO: RECEPTION MANAGER + PRACTICE MANAGER
Job Type: Part-time, Permanent
Pay: £13.50-£14.00 per hour
Hours: 28 Please note the hours are non negotiable so before applying please ensure that the hours suit.
Monday 10.30-16.30
Tuesday 13.30-18.30
Wednesday 13.00-18.30
Thursday 10.30-16.30
Friday 13.00-18.30
Job summary: Jointly responsible with the Reception Manager for the day-to-day supervision and management of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Practice Manager as necessary.
Job responsibilities: Duties include all those of a receptionist/administrator but with the additional management responsibility of the Patient Services Team.
- Recruitment, Induction and training of all new staff to agreed standards.
- Monitor Reception staff training & ensure outstanding training is completed via Practice Index.
- Ensure adequate staffing levels, approve annual and other leave, organise cover in line with agreed policy.
- Complete staff appraisals/reviews alongside Reception Manager and identify training needs.
- Ensure adequate Reception and associated facilities for practice and other in-house providers associated with the practice.
- Deal with more complex enquiries from patients and deal with day to day problems
- Continually assess and evaluate systems, recommending changes and improvements to ensure Reception areas run efficiently.
- Maintenance of child immunisation register.
- Provide first line technical support for IT issues, liaising with Healthcare computing/EMIS when necessary.
- Maintain practice morbidity register.
- Process GP links, including registrations & deductions and oversee movement of offsite medical records.
- Deputise in all aspects for the Reception Manager in their absence
- The above list of duties is not exhaustive and may be subject to change as deemed necessary.
- Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy and act
appropriately. - In the performance of the duties outlined in this job description, the post-holder
may have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers. They may also have access to
information relating to the practice as a business organisation. All such information
from any source is to be regarded as strictly confidential - Information relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in accordance
with the practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data - Health & safety: The post-holder will implement and lead on the full range of promotion and management of their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
- Ensure job-holders across the practice adhere to their individual responsibilities for
infection control and health and safety, using a system of observation, audit and
check, hazard identification, questioning, reporting and risk management. - Maintain an up-to-date knowledge of health and safety and infection control
statutory and best practice guidelines and ensure implementation across the
business - Using personal security systems within the workplace according to practice
guidelines - Identifying the risks involved in work activities and undertaking such activities in a
way that manages those risks across the business - Making effective use of training to update knowledge and skills, and initiate and
manage the training of others - Using appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards, and initiation of remedial/corrective action where
needed - Actively identifying, reporting, and correction of health and safety hazards and
infection hazards immediately when recognised - Keeping own work areas and general/patient areas generally clean, identifying issues
and hazards/risks in relation to other work areas within the business, and assuming
responsibility in the maintenance of general standards of cleanliness across the
business in consultation (where appropriate) with other sector managers - Undertaking periodic infection control training (minimum annually)
- Routine management of own team/team areas, and maintenance of work space
standards - Demonstrate due regard for safeguarding and promoting the welfare of children.
- Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation - Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights. - Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or professional
development - Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work. - Quality: The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or
under supervision - Contribute to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the team’s performance - Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
- Communication: The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond
accordingly - Contribution to the implementation of services: The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines
will affect own work - Participate in audit where appropriate.
- Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay