Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Help Us to Help You Help the Environment
- New
24/05/2019
ST MARY’S ARE GOING GREEN! Here at the Surgery we have become very aware of the little things we can do to make a BIG difference. Your support would have a big impact too. For more information please view our poster.. Read more
Join the St Mary's Team at Park Run
- New
22/05/2019
Read more
St Mary's Surgery Patient Participation Group
- New
21/05/2019
Are you interested in finding out more about St Mary's Surgery? Patient Groups Poster - Information Morning Read more
Get 12 Weeks free at Weight Watchers
- New
14/05/2019
Read more
New Vacancies!
- New
07/05/2019
We are currently recruiting! Please see our Vacancies page for details. Read more
Read our 2019 Issue 2 Newsletter!
- New
30/04/2019
Read our 2019 Issue 2 Newsletter for information on such things as: Saturday Surgeries Bank Holiday Openings Midwife Clinic Changes and much more! Read more
Changes to the Prescribing of Gabapentin and Pregabalin
20/03/2019
Hay Fever
07/03/2019
Get Hampshire Walking
25/02/2019
Read our 2019 Issue 1 Newsletter!
13/02/2019
Complete the Cycle: Inhaler Recycling Scheme
17/01/2019
Major Incident
28/11/2018
HIV Testing Week
19/11/2018
Car Parking
07/11/2018
Read our November/December Newsletter!
05/11/2018
Be aware of Target Day!
30/10/2018
Final Walk-in Flu clinic, Sat 17th NOV
24/10/2018
Type 2 Diabetes Patient Conference
08/10/2018
Prescribing of "over the counter" medicines is changing...
05/09/2018
Parkrun
24/08/2018
Flu Season Newsletter
24/08/2018
Read our August/September Newsletter!
08/08/2018
Medication Recall
31/07/2018
Next PPG Meeting
05/07/2018
Demfest 2018
03/07/2018
Heatwave - How to cope in hot weather
03/07/2018
Read our June/July 2018 Newsletter!
29/06/2018
National Cervical Screening Programme
05/06/2018
National Data Opt-out introduced across England
01/06/2018
Read our February/March 2018 Newsletter!
22/02/2018
New Patients
12/01/2018

St Mary's Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

St Mary's Surgery

News

St Mary's Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

St Mary's Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):